doctorThink about what you want to get out of the appointment. Try and think through your symptoms and give a clear history to the Doctor or Nurse.

Concentrate on one problem per visit. You might have several symptoms that you have noticed from one problem, but your GP or nurse cannot address several different problems in a ten minute appointment without risking missing things and making errors.  If you feel you are going to need extra time, ask the Patient Services Team to make you a double appointment.

One patient per appointment slot!  Many patients try to be helpful by squeezing in another family member.  Again, there is a danger that issues won't be addressed fully and the only real effect is to make the Doctor or Nurse late for the next appointment.  If you need two appointments for two people, please request them.

Arrive on time.  When we looked at why Doctors and Nurses were running late, the most common preventable reason was patients arriving late for their appointment.  In order to be fair to all our patients, if you arrive late and the Doctor or Nurse has already called you, you may be asked to rebook.


An electronic automated check in system is located in the entrance lobby of the surgery. Patients are requested to follow a few simple touch screen steps to register their arrival for their appointment.  This automatically updates the appointment screen being viewed by the Patient Services Team and the Clinical Team so that they are aware you have arrived for your appointment.

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