(To setup Online Access – drop us an email requesting this and include a photo of yourself holding your photo ID to walford.mill@nhs.net  and follow instructions sent to you.  These must be completed within 48 hours of receipt.)

Whilst we do not operate an emergency service, we appreciate that there may be occasions where:-

    • There is a sudden onset of a problem
    • You are in pain or acute discomfort

On these occasions you may need to access to medical attention and/or advice on the same day. Should this be the case please help us by:-  
    • Telephoning the surgery as early in the day as possible
    • Giving the Patient Services Team as much information as you are able.

Our experienced staff have been asked to identify problems that need to be dealt with promptly and will bring this to the Doctors attention to enable them to prioritise those most in need. All staff are subject to the Practice's strict Confidentiality Policy.

For urgent but not life threatening problems you can also dial 111 or see NHS 111 online – for advice and guidance both in surgery hours and when we are closed.  They will assess your problem and advise you on the best and most timely way to get help.

Other sources of medical advice and help:

 NHS Choices at www.nhs.uk 

where you can:-

    • Access reliable information about most symptoms and illnesses.
    • Gain information and help in identifying problems that need prompt attention. 
    • Get advice on where to access treatment.
    • Get general health advice.
    • Access advice and guidance on treatments that can be bought over the counter.  


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website